- What are the shipping costs?
Italy - 8 Euros
European Union - 10 Euros
Contact us at firstname.lastname@example.org for non-EU shipments.
How long will it take to receive the order?
Orders placed will be entrusted to the courier within 24 hours of order confirmation: you will receive the products after approximately 24/48 hours for Italy and from 72 hours for abroad.
During the sales period, delivery times will be extended.
How can I return a product?
Returning a product is very simple! Inside the package you will find the return label and instructions to proceed. Just contact the courier to arrange for the collection of the package or alternatively, you can go to the post office closest to you. The first return for each new customer is free.
How long do I have to return an item?
To return one or more items, you have 14 days from the date on which shipment was confirmed.
Is it necessary to register to make a return?
No, inside your package you will find the instructions and the return label that you can just apply on the package. You will then have to contact the courier to agree on the date of collection of the package or you can go to the post office closest to you.
- How and when will I be refunded?
Once your order is received at our warehouses, we will check the returned items and confirm the return. The refund will be made on the same credit card used during the purchase. You will receive your refund in 7-14 business days, depending on your banking institution.
N.B: Pizzoleo Allegra reserves the right to refuse returns made outside the established terms or items that are not in the same condition in which they were received.
How can I track my order?
Deliveries are made Monday through Friday (excluding holidays), between 08:00 and 18:00 and a signature from a recipient will be required.
I have received the wrong product, what should I do?
If by mistake you have received a different item than the one you ordered, please contact our customer service who will provide you with all the information you need to start the return. We will refund you as soon as it is received in stock. If you wish to receive the ordered item and it is still available, you can place a new order.
I have received a defective product, how do i proceed?
If you have received a defective product, apologize for the inconvenience! ☹
We invite you to contact our customer service as soon as you discover the defect so that the problem can be resolved as quickly as possible.
An item is missing from my order
If an item is missing from your order, please contact our customer service by email or even by phone if you prefer. Please provide us with:
- The order Number
A person from our team will try to help you solve the problem.
- È possibile modificare un ordine?
Siamo spiacenti, ma non è possibile aggiungere o modificare i capi presenti nell’ordine una volta ultimato.
Potresti comunque essere in grado di cancellare l’ordine ed effettuarne uno nuovo.
Contatta il servizio clienti per ricevere tutte le informazioni necessarie.
I forgot to enter the coupon and I have already confirmed the order.
All coupons or promotional codes must be entered in the system before completing and confirming the order, then in the summary phase of the order cart. Once the order has been placed and confirmed, unfortunately it is no longer possible to add any coupons or promotional codes. However, you can use it for your next order!
Can I request an invoice?
Sure! Just select this option at the time of purchase, so that it can be processed correctly.